Online Banking Unified Experience FAQ

Great is about to get better. New online banking is coming, and you’re going to love it! Your new and improved online banking offers a modern design and is faster and easier to use.

Below are just a few of the exciting improvements, but scroll down to our FAQ for more information.

  1. Enjoy a consistent look and feel across all your devices
  2. Easily find your most commonly used transactions, all on your new home page
  3. Simplify your life with faster, easier Bill Pay functionality
  4. Quickly find your most important data with improved Search
  5. Find a convenient branch or ATM wherever you are with interactive maps


A: A unified experience simply means that the look and feel of your online banking is consistent on all of your devices. It is intended to improve your experience by making navigation simple and familiar regardless of the device.
A: No account holder action is required to begin enjoying the new experience. Merely visit our website ( or download our mobile app and log in with your existing credentials.
A: No, your account history is not carried over to the new experience.
A: There is a Help button available in the Menu.
A: No, you will be able to access your online banking via browser OR mobile apps using your existing credentials.
A: We increased the amount of bill pay functionality, providing you with more information relating to your pending and processed bills. Enhanced bill pay now appears in a more dashboard-style user interface, enabling you to choose the way you view information: either in a card view (for phone and tablet) or a list view (desktop and tablet).
A: Secure messaging is now available via an option in the menu. In this version, we’ve added threaded messages and the ability to delete multiple messages at one time.
A: The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible. Browsers under the following requirements will not provide functionality: Internet Explorer – Version 10 and below, Firefox – Version 24 and below, Chrome – Version 30 and below, Safari – Version 6 and below.
A: Absolutely. You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.