IMPORTANT DATES REGARDING ONLINE BANKING AND BILL PAY
- Prior to May 18, 2017: Please download all your bank statements and transactions for Quickbooks/Quicken. Unfortunately, you will not have access to that information in the new online banking system.
- You will receive a paper statement as of May 19, 2017 in the mail even if you are enrolled in paperless statements. You will continue paperless statements going forward thereafter.
- May 18-21, 2017: Online Banking will be unavailable to login on while we perform the upgrade.
- May 19-23, 2017: Online Bill Pay will be unavailable during which time your pre-scheduled payments will not be processed. If you have a payment due during that period, please schedule it to be paid by May 18, 2017 or mail a physical check.
- May 24, 2017: The all new Bill Pay will be available and anything scheduled on that date and going forward will be paid by your new CheckFree bill pay company. Your current payee contact and account information will be automatically transferred to the new online bill payer system. You do not need to re-enter this information. In addition, your scheduled payments will also be transferred. While we anticipate a smooth transition during the change, it is imperative that you check your payee information to ensure that the information is correct (i.e. payee names, account numbers, remittance addresses, and scheduled payments).
- As Soon As Possible: E-bills do not convert in the upgrade, you will need to reactivate them once they are made available to you, which can take up to 2- 3 weeks.
- As Soon As Possible: It is imperative that you update your contact information (email addresses or cell phone number) in our current online banking system as you will receive a secure access code to authenticate your login.
A: No, your account numbers will remain the same.
A: As of May 19, 2017, your new routing number is 082901745. Your current routing number will continue to work, but all new transfers need to be set up with this new routing number. Existing transfers and direct deposits will not be interrupted.
A: No, there is no need to order new checks. Your existing checks will continue to work. However, beginning May 19, 2017 you should use your new routing number when ordering or reordering checks.
A: Your monthly or quarterly statement, whether online or through the mail, will arrive around its regular time. We hope you enjoy the easy to read format. If you are already enrolled in paperless statements, nothing will change.
A: For our debit cardholders, you will be receiving a new EMV chip-enabled debit card by mid-May. This card will be ready to use on May 19, 2017. Your current debit card will no longer function after May 18, 2017.
A: A mailer with your new personal identification number (PIN) will arrive a few days after your debit card. There will be easy-to-follow instructions to set up a customized PIN using an interactive voice response (IVR) system. It’s that easy!
A: You can activate your new debit card now in one of two ways
Call 866-590-4793 to activate your debit card over the phone.
On May 19, 2017, use it for a PIN-based transaction at an ATM or merchant.
A: You need to destroy your old card. It will no longer function after May 18, 2017.
A: You will need to notify merchants and service providers that charge your debit card for recurring or automated payments, such as internet services or fitness centers, of your new number. Any use of the old card, on or after May 19, 2017, will cause your payment to decline and potentially interrupt your service.
A: Today's Bank is a SHAZAM Privileged Status® Bank. Privileged Status® cardholders just need to look for ATMs that display the Privileged Status® logo. There are no ATM surcharges when you use any ATM in the Shazam Privileged Status® Network, which includes approximately 3,000 ATMs nationwide and 125 ATMs statewide. Visit todaysbank.com for Privileged Status® locations near you.
A: You may withdraw no more than $300 per day at the ATM. Your debit card may not exceed more than $1,000 in transactions per day, or $3,000 in three days total including ATM withdrawals.
A: Your user name will remain the same. You will go through Today’s Bank first-time user login experience and will be asked to create a new password and will be prompted to update your User Profile as part of that process. You will be required to receive a Secure Access code to authenticate your login and (in a subsequent login) to register your browser. This is why it is important to update email addresses and/or cell phone numbers, within your profile.
A: Transfers scheduled during May 18-21, 2017 will not be made. The all new online banking will be made available on May 22, 2017. All transfers going forward will be processed.
A: Yes, with the new online banking, you will be able to enroll in text banking to get balance and transaction information by text.
A: The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible.
A: Absolutely. You can download the Today’s Bank app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.
A: Our new online Bill Pay service is designed to provide you with enhanced reliability and more features to better serve you. Some of these new and improved services include:
eBills (electronic versions of your paper bills, delivered conveniently within Bill Pay) from over 370 billers, nationwide
Funds deducted on the date the payment is due, in most cases
User-friendly Payment Center to manager all of your bill payment activity on one convenient screen
Bill reminders to notify you when a bill needs to be scheduled or a payment was made
Calendar feature to assist you in identifying the earliest available payment date
A: You will continue to enjoy the following benefits: Some of these new and improved services include:
Paying anyone, anytime, anywhere in the US and its territories
Adding, changing, deleting, and organizing billers
Reviewing pending payment
A: Payments you make through Online Bill Pay are deducted in two ways:
Most payments are delivered electronically. Payments sent electronically will be deducted on the payment due date that you specify when you schedule your payment.
Some payees will be sent a Laser draft check, which will be drawn from your checking account. Funds are withdrawn from your account when the Laser draft check is presented for payment by the payee’s financial institution.
In both instances, you will not see your balance reflect the payment until actual withdrawal.
A: Your current information, payee contact and account information will be automatically transferred to the new and improved Bill Pay system. You do not need to re-enter this information. In addition, your scheduled payments besides the outage period of May 19-23, 2017, will also be transferred.
A: Your online bill payment history WILL NOT be transferred to the new service. As a result, we strongly recommend you print this information before May 18, 2017.
A: If you have payments scheduled to be sent between May 19, 2017 through May 23, 2017 and they must be paid before May 23, 2017, you have several options which are listed below:
Cancel the payment in the old Bill Pay system. Payments must be canceled in the old Bill Pay by May 15, 2017. Payments not canceled by May 15, 2017 and scheduled prior to May 18, 2017 will pay. Payments scheduled from May 19, 2017 – May 23, 2017 will not be processed.
Pay the payment by check. Only send a paper check if you have canceled the payment in Bill Pay by May 15, 2017.
Set up payment in new the Bill Pay system. After May 24th, you will need to login to the new Bill Pay system and set up the payment.
A: Recurring payments scheduled in the old Bill Pay system to be sent on a date that falls after May 24, 2017, will be transferred and paid by the new Bill Pay system.
A: The last day you can schedule a Payment to be sent in the old system is May 18, 2017. Online Bill Pay will be unavailable from May 19, 2017 – May 23, 2017, during which time your pre-scheduled payments will not be processed. If you have a payment due during that period, please schedule it to be paid by May 18, 2017 or mail a check manually.
A: You will NOT be able to access Bill Pay between May 19, 2017 and May 23, 2017.
A: On May 24, 2017, the new Bill Pay will be available.
A: Log into your online banking at todaysbank.com and click on the Transactions drop down menu, and click the Bill Payment button.
A: No. Once you have logged into your online banking at todaysbank.com, you will be able to access your new and improved Bill Pay account.
A: Payments are processed based on the due date you entered for the bill. To ensure your payment arrives in a timely manner, processing is done in advance of the due date—generally 2 business days for an electronic payment or 3-4 business days for a check payment. In most cases, the funds are withdrawn from your checking account on the payment due date. The payment assistant, located in the Payment Center, will automatically display a calendar tool, which tells you when the earliest available payment date for each payment you wish to schedule will be.
A: If you have questions, please contact us at (479) 997-1154 and ask for the Online Banking Department.